Exemplary Customer Service

BCI's success as a custom packaging facility is no accident! We employ a highly experienced group of individuals specializing in customer service.

At BCI our primary function is to fulfill special packaging needs. We are familiar with the challenges that customers face. Quick turn around, custom packaging, regulation compliance, component availability, reduced inventory levels, tightened budgets, and changing requirements are part of today's environment.

As a customer, you are given a single point of contact. Your BCI's Customer Service Representative will help you overcome these challenges to execute your project flawlessly! Our Customer Representatives will assist with:

• Creating a Bill of Material to ensure accurate inventory accounting.
• Creating an Assembly Instruction to ensure BCI produces the finished product exactly to your requirements.
• Purchasing components needed for your packaging job.
• Scheduling the receipts of components to meet production dates.
• Scheduling the production time to meet your ship dates.
• Providing you with operational data including production, receiving, shipping, or other reports you need to manage your business.
• Ensuring that the finished goods meet your requirements and get shipped to your destination on-time!

BCI has been recognized for exceptional Customer Service by our customers. Experience the BCI difference! Contact our Sales Manager Tom Barratt today!